If your Blink Sync Module is offline, won't connect to Wi-Fi, or you're setting it up on a new network, a reset can often solve the problem. The exact steps vary slightly depending on whether you want a standard reset or a factory reset.
Method 1: Standard Reset (Recommended First)
This method keeps the module available for setup without performing a full factory reset.
Sync Module 2, Sync Module Core, and Sync Module XR
Step 1: Locate the reset button on the back of the Sync Module.
Step 2: Press and hold the reset button until the LED turns solid red.
Step 3: Release the button.
Step 4: Wait for the LEDs to change to:
Blinking Blue LED
Solid Green LED
When you see this light pattern, the Sync Module is in setup mode and ready to reconnect through the Blink app.
Sync Module (1st Generation)
Step 1: Locate the reset button beside the USB port.
Step 2: Use a paperclip or toothpick to press the recessed button until you feel a click.
Step 3: Wait for:
Blinking Blue LED
Solid Green LED
The module is now ready for setup.
Method 2: Factory Reset (For Serious Connection Issues)
Use this method if the Sync Module refuses to connect to Wi-Fi or continues showing offline errors.
Detailed Steps
Step 1: Unplug the Sync Module from power.
Step 2: Press and hold the reset button.
Step 3: While continuing to hold the button, plug the Sync Module back into power.
Step 4: Keep holding the button for approximately 5 seconds.
Step 5: Release the button when the LED begins flashing red.
Step 6: Wait for the startup sequence to finish.
Step 7: Confirm the LEDs show:
Blinking Blue
Solid Green
This indicates the factory reset is complete and the device is ready to be added again in the Blink app.
Reconnect the Sync Module After Reset
After resetting:
Open the Blink app.
Tap the "+" icon.
Select Sync Module.
Scan the QR code or enter the serial number manually.
Connect the module to your 2.4 GHz Wi-Fi network.
Complete the setup wizard.
LED Status Meanings
| LED Pattern | Meaning |
|---|---|
| Solid Red | Reset button is being recognized |
| Flashing Red | Factory reset in progress |
| Blinking Blue + Solid Green | Ready for setup |
| No LED Activity | Power or hardware issue |
| Solid Blue Only | Connection/setup problem may exist |
These LED patterns are the quickest way to verify whether the reset was successful.
Troubleshooting If Reset Doesn't Work
Check power supply: Use the original Blink power adapter if possible.
Use a paperclip: The reset button is recessed and may not activate with a finger.
Wait 60 seconds after reset: Some modules need additional time to finish booting.
Restart your router: Many users report success after rebooting the router before reconnecting the Sync Module.
Verify 2.4 GHz Wi-Fi: Blink Sync Modules connect only to 2.4 GHz wireless networks.
Quick Reset Summary
Normal Reset: Hold Reset → Solid Red LED → Release → Wait for Blinking Blue + Solid Green.
Factory Reset: Unplug Power → Hold Reset → Plug Back In → Hold 5 Seconds → Flashing Red → Release → Wait for Blinking Blue + Solid Green.